Ad Astra Information Systems is a leading provider of academic scheduling and resource optimization software for higher education institutions. For more than 30 years, Ad Astra has partnered with colleges and universities to improve student outcomes by helping institutions align academic planning, course scheduling, and facility usage with student demand. Through data-driven insights and innovative technology, Ad Astra empowers institutions to increase efficiency, optimize resources, and support student success.
The Opportunity
The client experience is a source of measurable competitive advantage and a primary driver of client growth. The Chief Experience Officer is the executive owner of that advantage, accountable for building a post-sale operating model that consistently converts client investment into demonstrable institutional outcomes, accelerating student progress, improving retention, and increasing graduation rates at every partner institution. This role is responsible for ensuring every dollar of services delivered earns its margin, every client that onboards reaches time-to-value on schedule, and every renewal is defended on the strength of outcomes rather than relationships alone. The CXO directs the value and insights function whose analytics, benchmarks, and reporting infrastructure power client business reviews, support go-to-market positioning and enables the revenue organization to win new business on the proof of existing results.
The Position
The Chief Experience Officer is the operating executive accountable for converting contracted revenue into retained, growing, and referenceable client relationships, owning the full post-sale P&L from implementation through renewal and driving the unit economics that determine whether the business scales profitably. This role carries direct accountability for gross revenue retention (GRR) as the primary value-protection metric, and the P&L performance of the onboarding, implementation, and professional services organizations, measured through services revenue, gross margin, billable utilization, and optimized cost of goods sold (COGS). The Chief Experience Officer builds the operational infrastructure to onboard clients at speed and at scale, installs the repeatable systems that convert newly signed contracts into measurable outcomes, and deploys the capacity management and workforce discipline required to sustain margin as the business grows. This role partners tightly with sales and finance to align post-sale capacity to bookings velocity, manages churn risk through rigorous health monitoring and escalation protocols, and leads the teams responsible for retaining and growing the existing client base.
